Posted by Dawn Aldwinckle on October 14th, 2011
Darcy Spillcare Manufacture boasts 75 Years of innovation, manufacturing, service and supply within the spill care industry.
Today, Darcy uses Lakeview to manage and run their business software and hardware o deliver clarity, sales visibility and efficiency to their daily operations.
Here’s a snippet of the letter from Paul Goff, Financial Director, Darcy Products Ltd to Lakeview:
“Right from the start (and this order has taken a long time to materialise!) Lakeview’s Engineering team has had Darcy and our ongoing IT issues at the foremost of it’s actions, culminating in a proposal that not only just simply replaced old servers but gives Darcy a great stride forward in significant IT improvement’s and as I am sure you will understand within a good budget.
The installation itself overall again was managed very well. We always anticipated that there would be teething issues which is inevitable, but any that arose were dealt with promptly which is all we could ask,
One issue in particular which actually was nothing due to Lakeview was one of our two internet lines failed only a week into our new offices at Kent. Thankfully we had two which I believe was David Beattie’s (Lakeview’s Deputy Engineering Manager) suggestion in the first place. The significance of this was that David immediately suggested how to ensure we still got emails in as this was on the line that failed and then deal with all our VPN users, re-setting them on the working internet line.
I cannot emphasise enough, the failed broadband line was down for about a week and had we not been able to receive emails this would have been disastrous for Darcy but thankfully due to the redundancy planned for IT this did not materialise.
I am now very pleased to report that the IT at our offices in Kent works brilliantly with all reporting fantastic speed, so more output from our staff then!
To find out more about Darcy visit: http://www.darcy.co.uk/