“By creating the opportunity for better one-to-one relationships at both an account management and technical level, for example, this has improved our ability to react in a timely fashion and take a more proactive stance in ensuring our solution keeps pace with Radley’s changing business needs.”

An example of how this has developed can be seen in the area of management reporting and the ability to link to other Radley systems. As with any software developer, Lakeview continues to look at how to improve its software offering in response to the evolving requirements of its customers’ markets and, in particular, work is underway in developing increased functionality in these areas.

In the meantime however, Lakeview was able to put the company in touch with a specialist software partner - together with reference customers - and then link the third-party solution to the existing Lakeview infrastructure, in order to provide a more immediate response to Radley’s specific reporting requirements.

At the same time, Paddison has found the Lakeview User Groups useful in helping to drive better service. “They provide the opportunity to get a broader perspective, by discussing matters of common concern and interest,” he believes. “Equally, there is no doubt that it also puts continuing pressure on Lakeview to maintain a strong product and service support offering.”

In summary, Paddison is positive about the momentum which has been generated. “We have already achieved a great deal over the past few months,” he says.

“Unlike some larger competitors, for example, Lakeview is now demonstrating a level of tangible commitment to our business”.