With more than 20 years experience of successfully providing business solutions for the mid- market, Lakeview delivers an integrated approach that has given our Equipment Servicing customers operational efficiency and competitive edge.
As the author of our integrated software solution we are consistently able to address the business issues of our Equipment Servicing customers:
Productivity:
- Matching the right resource with the appropriate skills to meet the customer’s increasingly complex requirements.
- Repeat problem analysis & providing your customers with a proactive support service.
- Measurement of your performance for each customer’s Service Level Agreement.
- Management of stock to shorten response times whilst reducing unnecessary stock holding.
- Addressing the added complexity of multivendor service provision.
Sales:
- Maximising customer retention as the most effective way to reduce sales costs
- Encouraging personnel to provide feedback on customer satisfaction & develop their role as ‘Trusted Advisor’.
- Capturing operational, financial and anecdotal evidence on your clients to enable opportunities and trends to be identified and developed.
Financial:
- Improved cashflow and profitability by ensuring that all the costs associated with each job are efficiently captured, and your client is correctly invoiced.
- Accurate financial reporting of Service Level Agreement and Warranty profitability.
- Both company and staff financial productivity reporting.
Technology:
- Existing technology may well be bespoke and different for each department within your company, impairing visibility across the organisation as the business grows.
- Historical investment in best-of-breed solutions limits the integration opportunities that IT offers to improve your end-to-end business processes.
- Lack of internal resource to refine business processes and utilise technology to support these changes and deliver a tangible return on investment.
Legislative:
- Monitoring and reporting on legislative and regulatory requirements, e.g. Waste Electrical & Electronic Equipment (WEEE) Regulations, HSE guidelines for the safety of field based employees (hazardous or dangerous conditions), etc.
Lakeview provides an integrated Equipment Servicing solution that is ideal for mid-market organisations operating in the following areas:
- Heating, Ventilating, & Air Conditioning (HVAC)
- Building Construction & Maintenance
- Security & Fire
- Catering & Vending
- Medical Technology
- Machine Tools & Industrial Controls
- Information Technology, including Telecommunications & Electronics
Our solution incorporates the following integrated functionality:
- Call Management
- Support Helpdesk
- Resource & Job Scheduling
- Contract, SLA & Warranty Management
- Planned Preventative Maintenance Scheduling
- Project Management
- Contract & Job Costing
- Mobile Data Integration & Remote Working
- Business Analytics
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Stock Management
- Logistics Management
- Facilities & Asset Management
- Multi-Vendor Service Provision (MVPS)