As Equipment Servicing Director it’s vital that you have the latest detailed view of your customer’s service demands, whether planned or ad-hoc, and your ability to schedule the right resources and deliver the correct spares in order to meet or indeed exceed their service level expectations.
 
In particular you need to know where the exceptions are – which key service jobs do not have the right field engineering resource available and what key product spares are not being supplied in time.
 
At a summary level you also need to know that you are meeting your daily, weekly and monthly internal targets and how you are performing against your customer contracts and Equipment Servicing commitments.
 
Lakeview solutions can provide you with online operational performance data, whether it is cost of SLA delivery against SLA revenue, % first time fix, % calls completed within target response times, service stock turnover, or a number of other Key Performance Indicators across the Equipment Servicing business.