News

Lakeview have now completed two Customer Satisfaction Surveys, one in November last year and one in June this year. Although we knew that we had an extremely loyal set of customers we did not realise just how ‘satisfied’ you all were, there were some areas of concern for us which we have spent time focusing on this year, but other areas pleasantly surprised us.

View November Results

We are very aware that levels of customer satisfaction with Lakeview will sometimes vary from day to day. We aim to provide a positive experience for all of our customers but we know that each Customer Satisfaction Survey that we complete will have slight variances. The great news for Lakeview and our Customers is that the overall variances from November 2006 to June 2007 have been mainly positive.

Lakeview Support Desk

It came as no surprise that our customers really highly rate our support desk and the guys that work there.  They provide top quality support to over 5,000 users of our technology on a daily basis which is no small task.  Over 88% of our customers surveyed stated support was at the very least satisfactory with 50% rating them as very satisfactory.

Recommendations

The number of customers who would happily recommend Lakeview to a peer increased by 67% to 73% which is testament to the number of new services we are now offering to our customer base.  Our Customer Zone now allows customers to talk to one another via a chat room facility.  This has received great feedback from customers and prospects alike.

Our Relationship with our Customers

In this survey we asked a few additional questions which were driven by recent changes in our business.  One of the questions that we were really intrigued as to the answer was how people rated their relationship with Lakeview an amazing 94% of our customers were more than happy with their existing relationship.  Obviously we are concentrating heavily on the 6% that had concerns over their relationship.

Next Survey

The survey will continue to roll on a 6 month basis, if you are a customer who has not yet been called, please do not take this personally, the independent research agency we use to run the programme calls a random subsection of our customer base each time.