The aftercare support and maintenance services from Lakeview cover all aspects of the Lakeview system ensuring business continuity. Our pro-active support model ensures that we are regularly in contact with you to make certain that your systems are running efficiently and to see if there is anything that we can do to further assist you.
Lakeview operates a “three ring” telephone answer policy and your call to us is answered by a staff member, not a machine; Lakeview does not use voice mail. Any contact with the Support Desk is logged by our Support Team ensuring that we compile a knowledgebase of your specific requirements. Our experienced Support team liaise directly with our Software Developers and Engineering departments to ensure that any actions required occur quickly, if not immediately.
Lakeview can offer Managed Services to remove the problem of day-to-day system management. We can administer your Lakeview solution such that you do not have to worry about overnight batch runs, backups, system tuning, upgrades. We can even set up new users and change parameter tables for you. If you would like to know more, please contact Lakeview directly.
To ensure you get maximum ongoing business benefit from your investment in our products we also offer ‘Health Clinic’ and ‘Business Process Review’ services. The ‘Health Clinic’ is managed by one of our experienced Business Systems Consultants who visits your company for a day and meets with each of your users who have problems or questions with the objective being to solves these and impart further knowledge so that you become more self sufficient and gain more benefit.
Business Process Reviews are where we examine a set of your business processes together with you to establish how we can improve the use of the Lakeview products to further support your processes and/or refine your processes to make them more effective.
- Further Information
- Outstanding Customer Service and Support - Neville UK