Returns
For many companies returns can be a time consuming and costly operation. It is essential to have a well-defined process to allow the smooth flow of information and a quick resolution to issues. Both cash flow and customer satisfaction can be affected with a poor returns process.Customer RMA’s
RMA’s (Return Material Authorisation’s) can be created in the system to uniquely track a customer return. These documents can be linked to the original sales invoice and be used to check if the goods returned were indeed purchased from your company and when they were purchased from a warranty checking point of view. Notes and reason codes can be stored against the RMA so that analysis of typical fault codes can be obtained and user definable processes can be designed to match your business needs.
The returns system is fully integrated with the stock and sales ledgers and as such can link to advance replacement orders, repair orders and credit notes as defined by your internal processes. The current status of any RMA can be easily seen allowing you to answer your customers’ queries and report on progress efficiently.
Supplier RMA’s
For distribution companies goods that are returned due to a defect may have the option of being returned to the original supplier, to this end the same processes can be applied to supplier returns as customer returns and the returns process tracked through the system to resolution.
Reporting
External documentation can be produced to make the return of goods simple and traceable, negating the need to check all outstanding return requests to find the appropriate transaction. Internal reports allow management to analyse the common cause of returns, problem customers, suppliers and products.
- Further Information
- The Radiator Company - Supply Chain Success.